A consumer warning · New York City

Job #2059 · July 2026

I paid Window Repair US Inc $6,500 to stop my windows from leaking. Afterward, water poured in worse than before — and they refused any refund.

This site documents my experience as a customer of Window Repair US Inc (glassesandwindows.com), with the invoice, photos, and video evidence to support every factual claim. If you are considering hiring this company, read this first. If they did the same to you, the last section is for you.

Towels lining the window sills and plastic sheeting covering a water-stained floor below the windows
My apartment after their “repair” —
towels on every sill, plastic on the floor

The company

Who this site is about

Window Repair US Inc logo

Their logo, shown for identification only

Legal name
Window Repair US Inc
Website
glassesandwindows.com
Email
info@windowrepairus.com
Phones listed
(929) 233-4903 · (929) 205-5027 · (929) 303-4860
Addresses on website
101 Avenue of the Americas, Suite 807, NYC · 845 3rd Avenue, Suite 684, NYC
Check-mailing address on my invoice
A residential apartment in Brooklyn, NY (Apt 6L)
President & CEO (per public records)
David Ratiani
BBB profile
Not BBB accredited

Note: a similarly named but separate business, “Window Repair NYC LLC,” also operates in New York. This site is not about that company. Every fact here is drawn from Window Repair US Inc's own website, their invoice to me, and my direct experience with them.

What happened

The facts, in order

Jul 16 2026

Window Repair US Inc performed work at my Manhattan apartment under Job #2059: “adjustment and insulation” of six windows, one roto operator mechanism replacement, and interior/exterior glass cleaning. Total job price: $6,500, which I paid in full.

Jul 21 2026

Five days later, the windows I hired them to fix leaked worse than before the work. During rain, water poured — not seeped — through the windows they had just “insulated and sealed.” I recorded nearly two minutes of it.

Watch the recording. This is the result of a $6,500 “adjustment, insulation and sealing” job, five days after Window Repair US Inc was paid.

Exhibit A-1 · Video · Jul 21 2026, 4:04 PM
Five days after the job

Aug 6 2026

It happened again. Three weeks after the job, another rainstorm sent water through the same windows. This is not a one-time accident; it is the steady state of the work they billed $6,500 for.

Keeping the damage down now means towels lining every sill and plastic sheeting across the floor — the photo at the top of this page is what living with their “repair” looks like.

Exhibit A-2 · Video · Aug 6 2026
Three weeks after the job

Refund

I asked Window Repair US Inc to make it right. They refused any kind of refund, pointing to the invoice's fine print — quoted in full below.

Exhibit B — the invoice

What $6,500 bought

Adjustment and Insulation of Windows6 × $655.00$3,930.00
Roto Operator Mechanism Replacement1 × $755.00$755.00
Window Glass Cleaning — $185 per window14 × $185.00$2,590.00
Total job price (after “discount”)$6,500.00

$2,590 of the total — 40 percent — was “window glass cleaning” at $185 per window.

Exhibit C — their own fine print

Quoted verbatim from the invoice they sent me

“Deposit is Non-Refundable”
Stated in small print at the bottom of the invoice — below the Pay button.
“Considering the type and condition of metal window frame, insulation and sealing will be effective with 80%”
Their own fine print pre-disclaims the result. I hired them to stop leaks; this line was their exit before the work began.
“Late Payment Fee: 10% of original Fare per week”
Ten percent of the entire job price, per week. On a $6,500 job that is $650 every week.
“By paying deposit you are accepting terms of conditions of company mentioned on website and in invoice.”
Terms you have never been shown are deemed accepted the moment you pay.

My opinion

What I think this adds up to

The facts above are documented. What follows is my opinion as the customer who lived them: I believe Window Repair US Inc — the company David Ratiani runs as President and CEO — charges premium prices for work it does not stand behind, structures its paperwork so that no outcome obligates it to fix anything, and counts on customers giving up rather than fighting.

In my opinion, no one should hire David Ratiani's company. If you do anyway: pay by credit card only, never by Zelle or wire; get every promise in writing before paying anything; and read the fine print they hope you will skip.

If this happened to you

Five things to do, in order

  1. 1

    Dispute the charge

    If you paid by credit card, file a chargeback for services not rendered as described. If you paid by Zelle or wire, contact your bank immediately — recovery is harder, which is exactly why some contractors push those methods.

  2. 2

    File with NYC DCWP

    Home improvement contractors in New York City are required to be licensed by the Department of Consumer and Worker Protection. File a complaint at nyc.gov/dcwp and check whether your contractor is licensed at all.

  3. 3

    File with the NY Attorney General

    The Consumer Frauds Bureau takes complaints online at ag.ny.gov. Complaints build the paper trail that lets a pattern be prosecuted.

  4. 4

    Post your BBB complaint

    Window Repair US Inc's BBB profile currently shows a clean record. If your experience matches mine, the single most useful thing you can do is put it on the record.

  5. 5

    Small claims court

    New York City small claims court handles disputes up to $10,000, no lawyer required. Filing costs about $20.